What I have done in the past (admittedly, not the most elegant); as Brian 
mentions, is send the ingress call to a Call Handler in CUC via CTI Route Point 
to play the message and then set the after greeting action to transfer to the 
hunt pilot and use the CTI Route Point for the hunt pilot's CFNA/CFB treatment 
options. Assuming you have access to Unity Connections though.




= Ryan =



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________________________________
From: cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of Brian Meade 
<bmead...@vt.edu>
Sent: Tuesday, November 24, 2015 11:23 AM
To: Bob Fronk
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Call Queue while hunting

You could play the message with Unity Connection.

On Tue, Nov 24, 2015 at 11:18 AM, Bob Fronk 
<bfr...@dhec.com<mailto:bfr...@dhec.com>> wrote:
We are being asked to create a method for the following:

Caller dials a DN - DN is answered with "all technicians are currently 
assisting other callers, please wait for the next available technician" - Hunt 
group starts - a technician answers - call is transferred to technician.

We tried the native call queuing, but this only works if all technicians are 
actually on a call.  We want the call queued even if everyone is available, and 
let the hunt start until someone actually answers.

Is this possible without 3rd party tools?

Bob Fronk
Manager Information Systems
Davis H. Elliot Construction Company, Inc.
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