Robert, I developed a mural process to help companies draw knowledge about customers out of different parts of the organization and make it visible to all and available to design teams. I'm not doing these kinds of projects anymore, and the material is a little outdated, but the basic idea is relevant to what you bring up here: http://www.interfacility.com/experiencewriting/team-based_ethno_brochure.pdf
Marijke -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Hoekman, Jr. Sent: Monday, January 07, 2008 9:50 AM To: Stew Dean Cc: IxDA Subject: Re: [IxDA Discuss] Is user research a band-aid for "the listeningdeficit"? > I can say that often parts of most company are listening - namely > those that deal directly with customers, employees as you mention.. > I'd agree with this, but I also see that often, the parts of a company > that are listening have no direct line of communication to the ones that > need the info. For example, a call center staff will have tons of useful > insights, but there's no link between the call center and the design team. ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
