Great comments so far. At my company, Perficient, we offer
User-Centered design training internally and to our technology
clients. 

We do much of what Tom discussed in his post. In addition I'd add
that one of the things our clients really appreciate are case studies
- actually showing real examples of deliverables we provide during
each phase of the Software Development Lifecycle. Showing the added
value we bring.

We also emphasize User-Centered Design as a process - and highlight
how involving users throughout the lifecycle saves development costs
and time and delivers a better quality product. I've found that many
development groups see "usability" folks as problem people because
we identify problems in the interface. We try to focus on how we
really are solution people and that when involved in the full
lifecycle of a project we are the ones who can help with solutions
when it comes to translating requirements into designs and
interfaces.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://gamma.ixda.org/discuss?post=24619


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