It is a frustrating syndrome. Just when you get contributors to the
design process (project and product managers, tech leads, etc)
introduced and accepting of a basic principle, they see it as
absolute.

Context is king and the 10 word answer needs to go away.

Mark


On Tue, Oct 14, 2008 at 4:11 PM, Jeff Noyes <[EMAIL PROTECTED]> wrote:
> I'm so tired of this argument, and I'm hoping this group can help provide
> facts.
>
> I recognize that some things in the UI should remain consistent - like an
> interaction model.  But often a deviation is required - ironically for the
> sake of usability.  Maybe you need to enlarge a button to emphasize it's
> importance, or maybe the interaction model that worked 80% of the time falls
> down in some cases.  For me, deviation is a battle with stakeholders outside
> of design.  They want everything consistent. Because hey, consistency equals
> usability.
>
>
> Are their facts (white papers, reports, etc.) that suggest deviation is
> acceptible.  Perhaps reports that show that consistency for your equaled
> poor usability?
> I recognize this is a loose request.  Partially by design as I'd like to
> pull in a bunch of infromation.
>
> I'm all ears.
>
> Jeff Noyes
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