If it helps, the phrase we coined (or stole, I can't remember) to
help sell a massive portal redesign @ my last employer was: 
Behavioral consistency and Contextual variety.

That is, during our redesign, we improved the consistency of all
common behaviors throughout the site:  links, menus, buttons,
headlines, body text, transitions, dialogs, alerts, confirmations,
ajax, etc.  Yet at the same time we gave the business groups an
entire library of new themes, images, colors and layouts to choose
from, in presenting their various business needs.  Previously, every
page was forced into one common blue theme, and 99% of our pages
followed the same 2 or 3 column layout.

We relaxed a lot of our standards for the 80% of our content that
reached only 20% of our employees, except for the key behavioral
standards described above.

The result was a much more engaging and interactive portal, with
greater predictability by its users, and greater creative freedom by
its contributors.  We drove the above changes following interviews
and surveys with about 1000 employees (both visitors and contributors
to the portal), incidentally.

Of course, I left a year ago, so everything could have changed by now
=]


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=34308


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