Another good way to get at this, is to have the client train you on the job. I've gone to multi-day trainings for specialty jobs (even ones that are WAY above my pay grade) and gotten valuable info to pair with my observations. I didn't have to become a genetic scientist to get a ton out of being trained to use genetic testing equipment.
Not to mention you usually get a few good observations about how the training can/should be improved to support the new product. Cheers, Gretchen CREATIVITY THAT MAKES A DIFFERENCE. Check out our weekly podcast about design: www.icon-o-cast.com Gretchen Anderson Director, Interaction Design www.LUNAR.com Privileged or confidential information may be in this message. If you are not the intended addressee, please treat this message as confidential, discard it immediately and contact me. Thank you. ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
