@susan Thanks for your feedback. Cases like the one you've mention really concern me, but am unclear as to how often these frustrations occur. I'd like to say that even one case is one too many and that the business should shoulder the responsibility of any errors - system or user.
@stephen Totally agree with your point on the business being a stakeholder. The 'clean data' and 'address correction costs' Pros are already on the table and have no objection from me. I'm just concerned that, other than the license price, the Cons may not have been fully considered. If the ux and completion rates are affected by the verification system, I'd like to raise the business's awareness of this risk and allow them to make an informed decision - how many lost memberships would invalidate the benefits of cleaner data? Ideally, we would be able to design a solution that uses the verification system and only enhances the ux. Your suggestions may be a good way to move toward that goal. Thanks both for taking the time. If anyone else has any experience, insights or opinions on this topic, I'd be keen to hear them. Marcus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=49424 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
