We are sorry to hear about your bad OutExchange experience. Before we can answer your questions or even comment on them, we must know the batch number of the wire in question, so we can start investigating. We send out 15-20 wires every day and in our experience the banking system or the instructions the customer gave us cause one out of every one to two hundred to be problematic. It is possible that your transaction may have been one of these. Please address the details of your transaction to [EMAIL PROTECTED] We would also like to know, which email address you sent your instructions to, since we have been unable to find any message from [EMAIL PROTECTED] in our customer service email records. In order to assist you, we need the following information. So that we can help you in a timely fashion, please provide ALL the information requested. 1) type of transaction: (InExchange, OutExchange, Metal-to-Metal) 2) date of transaction: 3) batch number and amount: 4) amount: 5) e-gold account number: 6) currency: 7) name of sender: 8) method of remittance: (bank wire, etc.) 9) *IF* a paper check was mailed, to which bank and address did you send it?: Sincerely, Sylvia Berndt VP of Operations OmniPay --- You are currently subscribed to e-gold-list as: archive@jab.org To unsubscribe send a blank email to [EMAIL PROTECTED]
