We must realize and understand the e-mail system is not 100%
reliable. At the same time, most e-mail systems do have a provision
to reply to the sender that the message has arrived at the destination.
This still does not assure the message has been read. Another
feature often found is to report back to the originator that the e-mail
has been read by the recipient. The fallacy of this method is very
often the recipient does not confirm the receipt of the message,
therefore the originator has no clue the message was either received nor
read.
It largely comes down to each of us being more prudent with our e-mails
and frequently follow up with a phone call when a response is not acted
upon in a timely manner.
73
Bob, K4TAX
On 5/24/2019 10:21 PM, Frank via Elecraft wrote:
I have over the years had Elecraft Support loose my emails from time to time.
Also I have waited days for a response. Sometimes having to email a second
time. The problem with the email support system is the customer does not know
if the email has been received or read.
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