Call PSS. They have some utilities you will need to fix it. It takes a
whopping 5 minutes maybe to fix it.
Otherwise, the quick way would be delete and recreate your IMC, but you
WILL lose any mail that is in the queues. If that is not a problem,
then go that route.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of
[EMAIL PROTECTED]
Sent: Thursday, September 06, 2001 4:50 PM
To: Exchange Discussions
Subject: inbound message crashed IMC and Information Store
Exchange 5.5 SP4, NT 4 SP6a
Today the IMS on one of our Exchange servers puked. It seems that a
malformed incoming message caused the IMS to die, in turn causing the
Information Store to die. My users started having problems connecting
to the server, so I looked in the event log and found the following
errors (see below). Rebooting the box took care of the problem and now
it's happy, but I'd like to get a better idea of what happened -
especially because this exact scenario happened on another of our
Exchange servers about a week ago.
Article #Q293288 in the MS KB seems to describe exactly what happened.
But, article #Q278320 indicates that this problem was fixed in SP4,
which we have. (I also checked the version #'s for the pertinent files,
and they are definitely all at SP4.)
I've poked around in various newsgroups and the knowledge base and
haven't found anything helpful. I realise that this isn't much
information to go on. If anyone has any insights, I would be very
grateful. Or, if you happen to know which utility is used to look at
messages in the "BAD" folder, that would be great.
-Kirsten Petersen
Event ID: 4182
An error was returned from the messaging software the Internet Mail
Service uses to process messages on the Microsoft Exchange Server. As a
result, the message in spool file PKLPP9YR will be retried when the
server is restarted.
Event ID: 3039
The error 0x80040115 was encountered while trying to communicate with
the message store. An attempt to refresh the connection will be made.
If not successful, the service will be shut down.
Event ID: 4116
An error was returned from the messaging software the Internet Mail
Service uses to process messages on the Microsoft Exchange Server. It is
possible that the piece of mail being processed at the time will be
returned to the sender as a failed delivery instead of being delivered.
The message will be moved to the "BAD" folder, if possible, and the
error is not a temporary error. Otherwise it will be retried when the
service is restarted. Use the appropriate utilities found in the SUPPORT
directory of your Exchange CD to view and manipulate messages that have
been moved to the "BAD" folder.
Event ID: 4094
The error 0x8004011d occurred while trying to refresh network
connections to the Information Store. The Internet Mail Service is being
shut down.
Event ID: 4102
A serious error has occurred while trying to send mail into the Exchange
Information Store. The Internet Mail Service is being shut down.
Event ID: 270
A permanent error has occurred with Entity blah blah blah...=MICROSOFT
PRIVATE MDB. Entity is a Message Object is a Normal Priority Message.
Object: 0600015E. Message ID: blah blah blah ... Content length: 4767,
External Trace information (first 100 bytes) = blah blah blah..., PDU
dump reference 250 [MTA SUBMIT 17 74] (14)
Event ID: 4182
An error was returned from the messaging software the Internet Mail
Service uses to process messages on the Microsoft Exchange Server. As a
result, the message in spool file PKLPP9YS will be retried when the
server is restarted.
Event ID: 3039
The error 0x80040115 was encountered while trying to communicate with
the message store. An attempt to refresh the connection will be made.
If not successful, the service will be shut down.
Event ID: 7
An unexpected error [0x80040115] occurred in maintenance thread.
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