I've seen that eror message when attempting to apply the wrong firmware,
i.e, the SOHO version on a PRO box. BTW, that PPTP issue was addressed in
July of last year - firmware v3.4.0. The latest is v4.1.0.
Regarding technical support, SonicWall provides FREE technical support via
phone and thier web site (http://register.sonicwall.com/swtech.html).
Unlike most other companies, they want to continue offering free tech
support. However, as you can well imagine, since it is free, response time
may not always meet everyone's situation. As a result, they offer support
contracts.
But, I have to say, where is your SonicWall dealer? We always provide
first level support to all our customers whether it's SonicWall or another
firewall product. With the experience of many installations in vastly
different environments, we typically have already encountered the situation
and can resolve it over the phone. If not, our strong dealer relationship
allows us to get that answer for you quickly. I also think it's important
for dealers to keep backup devices on hand for their customers - we do.
Roy.
>
>Date: Tue, 15 Feb 2000 13:35:53 -0800
>From: "Kevin Eberman" <[EMAIL PROTECTED]>
>Subject: RE: SonicWALL
>
>I would echo all of these, especially number six (poor tech support). In
>addition to those technical problems, I currently can't upload the latest
>version of the software. I got an error message saying the update I am
>loading is not a valid.
>
>That's especially frustrating as it supposed to fix another problem I'm
>having. With NAT enabled I can only get one PPTP connection through the
>router. So if you were planning on doing NAT with PPTP forget it.
>
>For a firewall with DMZ and unlimited access this box was not even cheap,
>only competitive.
>
>I give this box a sincere and heartfelt thumbs down.
>
>Regards,
>Kevin
>
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