I've filed this as issue 3262.  Thanks, Jay.

Jane

On 10/14/2012 8:18 PM, Jay Lee wrote:
The multidomain calls are still marked as experimental so the single domain calls should still work. Google's currently policy is to not deprecate an API until 1 year after it's replacement is announced and no replacement has been announced.

Can someone file a issue at:
http://code.google.com/a/google.com/p/apps-api-issues/issues/list?q=label:API-Apps

Once the issue is filed, post here and we can star it. Also, if you have a Google Apps for Business or Edu account, I suggest you file a support ticket describing the issue and referring to this thread so Google can see the issue is affecting multiple domains and prioritize it properly.

Jay

On Friday, October 12, 2012 9:54:35 AM UTC-4, Jane Zuzek wrote:

    I did some brief testing with the multidomain version, and was
    able to retrieve name information of a suspended account.  But
    something has apparently changed regarding the original
    Provisioning API.

    Is the original Provisioning API going away?

    Obviously, conversion to the multidomain version would entail a
    re-write and testing of our existing software.

    Jane

    On 10/11/2012 10:02 PM, Jay Lee wrote:
    Are you using the original Provisioning API Call:

    
https://developers.google.com/google-apps/provisioning/#retrieving_user_accounts
    
<https://developers.google.com/google-apps/provisioning/#retrieving_user_accounts>

    or the multidomain call:

    
https://developers.google.com/google-apps/provisioning/#retrieving_users_experimental
    
<https://developers.google.com/google-apps/provisioning/#retrieving_users_experimental>

    GAM <http://code.google.com/p/google-apps-manager> always uses
    the multidomain call, I'm wondering if that may be the difference
    here...

    Can you try querying the same domain with GAM and see if it
    properly returns true or false for users?

    Jay

    On Tuesday, October 9, 2012 5:31:13 PM UTC-4, Brian Hurley wrote:

        I was thinking Google might say the PHP (or Python) libraries
        are not supported.  The only provisioning library that I
        could tell is supported is the .NET library (
        
https://developers.google.com/google-apps/provisioning/#using_the_provisioning_api
        
<https://developers.google.com/google-apps/provisioning/#using_the_provisioning_api>
 )
        ( https://code.google.com/p/google-gdata/downloads/list
        <https://code.google.com/p/google-gdata/downloads/list> ).

        I've reproduced the problem using the supported .NET library
        so I'm hopeful Google will fix the problem.

        Brian


        On Tuesday, October 9, 2012 3:10:26 PM UTC-5, Brian Hurley
        wrote:

            I'm experiencing the same problem with the PHP
            Provisioning API.  I've opened a support issue with
            Google.  I'll let you know if I hear anything.

            Brian


            On Friday, October 5, 2012 8:56:12 AM UTC-5, Jane Zuzek
            wrote:

                Hi,

                It seems that something has changed in recent weeks
                (some time since
                September 15) such that the python Provisioning API
                RetrieveUser
                function no longer returns Name information in the
                UserEntry record of
                Suspended users.  If I view a suspended user via the
                web interface, I
                can still see the user's family_name and given_name
                displayed, yet the
                RetrieveUser function returns 'None' for both of
                those values.

                I don't understand why this would be changed, since I
                think it's quite
                valuable to be able to retrieve name attributes of
                suspended users.

                If I "restore" a suspended user, the RetrieveUser
                function again will
                happily return family_name and given_name values.

                Is there a way, through the API, to retrieve
                family_name and given_name
                values for any user, regardless of whether they're
                Active or Suspended?

                Thanks.

                Jane Zuzek

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