Actually, one of their greatest assets in the early days was their customer service and the information they were able to offer on such a new technology. I had many students (OJT)practically that gray immunoperopxidase book (can't recall the name)they used to hand out.
Five years ago, when we went to ao formalin-free microwave processor, I contacted them and asked if they would be willing to help me work out the validations for IHC and was told they weren't interested. Turns out, of course that I didn't need them anyway, but still, we were buying a whole lotta stuff from them. Started firing them after that response. So, do I have a bitter taste left behind - yes, but also some fond memories of the "good old days" when they were the best game in town. Doubt they coould win my business back. William (Bill) O'Donnell, HT (ASCP) QIHC Lead Histologist Good Samaritan Hospital 10 East 31st Street Kearney, NE 68847 -----Original Message----- From: anh2...@med.cornell.edu [mailto:anh2...@med.cornell.edu] Sent: Thursday, March 12, 2009 1:59 PM To: O'Donnell, Bill; histonet-boun...@lists.utsouthwestern.edu; jeff; histonet@lists.utsouthwestern.edu Subject: Re: [Histonet] Dako DAKO reps used to be great, it is a pity. We have not been contacted in mnay years either. I used to learn so much from them back when I was newer to the field. -----Original Message----- From: "O'Donnell, Bill" <billodonn...@catholichealth.net> Date: Thu, 12 Mar 2009 08:58:30 To: jeff<jlhow...@yrmc.org>; <histonet@lists.utsouthwestern.edu> Subject: RE: [Histonet] Dako Haven't had it happen yet, but I have been systematically firing them for a number of reasons, not the least of which is no contact with any sales reps by their initialization for close to 8 YEARS! (Except when I complained about this and they showed up unexpectedly on my day off, so it doesn't count) Another reason is the new pricing on items, I am saving tons of money by shopping around. I am finding that revalidation with similar products hasn't involved too much change. In fact, most changes have been to oour benefit. Elimination/repackaging of detection systems, movement toward automation specific packaging(now in a small lab that has a small panel and can easily handle the work load manually) Gripe, Gripe Moan, Moan William (Bill) O'Donnell, HT (ASCP) QIHC Lead Histologist Good Samaritan Hospital 10 East 31st Street Kearney, NE 68847 -----Original Message----- From: histonet-boun...@lists.utsouthwestern.edu [mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of jeff Sent: Thursday, March 12, 2009 9:41 AM To: histonet@lists.utsouthwestern.edu Subject: [Histonet] Dako I was wondering if anyone else is being blackmailed by Dako to sign a contract with them. We have enjoyed our relationship a number of years buying there product as we need it. We also have changed detection kits as we where advised. Now they are telling us that if we do not go with price per slide they will raise our costs of purchasing our supplies. Example EnVision + dual link system last year cost 1,580.70 this year 3,300 and that this will go in effect March 1st ( just talked to the rep about this Tues) Just 1 example. SOOOO. Has anyone else had this happen to them and what did you do? Thanks Jeff Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _______________________________________________ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet _______________________________________________ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet _______________________________________________ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet