Thanks to all of you who offered your help. I did have a conference call with Ventana this afternoon and all my questions were answered. I'll share with you all what I know so no one else needs to fret needlessly. I didn't receive 2- 4ml vials of EBER Probe. I only received 1 when I ordered it. When you order the 760-1209, you should get 2 vials of Probe 4 ml each. I will be getting the second vial sent out to me tomorrow. So now I will have enough Probe to fill my ISH prep kit. It was a production/shipping error. If Customer Support could have explained that to me this morning, I would never have been so frustrated. Water under the bridge. I have put Ventana back on my Christmas card list. Also, they cannot give you the "recipe" but if your "recipe" doesn't work, a TAS can tell you what to try to fix it. I hope this info is helpful. Angie That's what I know, so thought I'd share.
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