Gabe writes me: Mostly favorable article, but... "English-challenged"? Jeez, that's not the IBM I remember. And interesting perspective, that IBM "maturing" VM means dropping support for trinkets like VSAM.
IBM Preps z/VM Overhaul http://www.esj.com/news/article.aspx?EditorialsID=2449&pg=2 If anything, Singley says, he wishes IBM would revamp its z/VM support. "The only other negative point . is [that] the Level-1 phone support personnel are generally English-challenged and difficult to understand. On top of that, mainframe-related software seems to be an entirely unknown world to them," he concludes. "I wish IBM would come up with a better support scheme for English-speaking customers and mainframe software users." Not everyone likes what IBM is doing with z/VM, of course, including Ed Martin, a VM programmer with an Ohio-based health care provider network. As IBM has matured VM, it has also dropped support for core VM applications and services. It's in this regard, Martin gripes, that his employer has been left holding the bag. -- ...phsiii Phil Smith III Velocity Software www.velocitysoftware.com (703) 476-4511 (home office) (703) 568-6662 (cell)
