Hi Jane, In most cases Safari works great, you might give it a shot. There are the rare times that a page is looking for Internet Explorer or Firefox.
The tech you spoke with must have either not known much about Mac or may have not known that you were using Mac. *Internet Explorer has not been available for Mac in years. I would suggest downloading Google Chrome and trying Shutterfly there: http://www.google.com/chrome/ I would caution you to not set or use Firefox as default browser for everyday use on Mac. My experience with Firefox on Mac has been horrible. Thus, I keep Firefox around only for those times when absolutely nessecary to use it. Google Chrome is much better. Although, I still use Safari as my default browser as it just plain works. Best Regards, ----- Patrick Berg Skyvalley Higher Praise: http://skyvalleyhigherpraise.co.cc/ http://www.myspace.com/skyvalleyhigherpraise "Don't be afraid, for I am with you; don't be distressed, for I am your God. I give you strength, I give you help, I support you with my victorious right hand." Isaiah 41:10 On Saturday, June 30, 2012 10:31:17 AM UTC-7, Jane (Portland, OR) wrote: > > Stats: Intel iMac;10.6.9; latest Firefox; Add-on QuickJava 1.7.9; Flash > Player Plug in 11.3.300.257 > > I am trying to make a free photo book on Shutterfly. These are the steps > that I have done: > signed in > selected photo book > 8x8 > Family Portraits > Select this style > > And then this page opens: > http://www.shutterfly.com/custompath/viewEdit.sfly?fid=c2d57ccf877dd041c7e45aad1e0cdff4 > > The page does not load. I keep getting Just a moment. I cleared the cache > and Cookies. Restarted Firefox. Restarted the iMac. Still doesn't load. > > I was on the phone with Shutterfly Customer Service for an hour and did > the same steps with him. Page still doesn't load! His suggestion was to > download Internet Explorer! > > Safari has the same problem ---- page doesn't load! > > Does anyone have any suggestions on how to resolve this? I can't believe > Mac users will be shut out of Shutterfly!!!!!! > > Jane > -- You received this message because you are a member of the iMac Group, a group for those using Apple iMacs and eMacs. The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to imaclist@googlegroups.com To leave this group, send email to imaclist+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/imaclist
