It's fixed! I called Comcast's Phone Activation Line (800-447-9085) tonight. I told the tech about connecting 1 phone and it would work. She had a few ideas. The first was re-activation. That didn't help. Then she saw that the modem had 2 phone line ports. I tried the second port and it worked! The first modem phone port is defective! None of the techs had even suggested trying the other one.
Thank you Julia and Bruce for your suggestions. Jane ----- Original Message ----- From: "Jane Sprando" <janespra...@comcast.net> To: "iMac list" <imaclist@googlegroups.com> Sent: Tuesday, August 26, 2014 6:56:44 PM Subject: Re: Comcast modem, Airport Extreme and iMac >Bruce Johnson < john...@pharmacy.arizona.edu >: >So the process to replace your old router with the new is: 1) Pull the power plugs on both your old cable modem and your Airport. 2) Unplug the ethernet cable connecting the airport to the cable modem at the cable modem. 3) Detach the incoming cable from the old modem. 4) Detangle the power brick from the old cable modem and unplug it from your power strip. 5) Plug in the power brick for the new cable modem to the power strip. 6) Marvel at the ability of power brick manufacturers and power strip manufacturers to consistently mis-match the orientation of power bricks and the outlets on power strips :-) 7) Figure out how to re-arrange all your power-bricks to make them all fit.* 8) Attach the incoming cable to the new cable modem. 9) Attach the ethernet cable from the Airport. 10) Plug in the power to the Airport, wait until it’s all ready to go. 11) Plug in the power to the new cable modem, wait for das blinkenlights to do their blinkenlight thing. >That’s it. You should now have internet access as before. Honestly you >probably only have to ever unplug the ethernet cable from the Airport instead >of powering it off as well, but rebooting them on occasion >cannot hurt. Also >Step 7 usually requires unplugging it anyway :-)> >Bruce Johnson >University of Arizona >College of Pharmacy >Information Technology Group> >Institutions do not have opinions, merely customs Bruce, followed your instructions and was ALMOST successful! I installed the new Comcast modem yesterday. The iMac, iPad, iPhone and laptops can all get on the net and print. However, the phone is another problem! All the lights light up on the modem, including the phone. I have a dial tone and can call out, but no incoming calls! I didn't discover this until yesterday afternoon. (Wondered why the phone hadn't rung!) I called Comcast and they activated the phone service --- still no incoming calls! The tech worked at various things for almost an hour, but no incoming. All we get is a short blip on the CORDLESS --- nothing on the landline! So the tech escalated the problem, but we still don't have service! Today I tried plugging a landline phone in my office into the Modem jack and calling. Only that phone rang and we could answer it. The other phones didn’t ring. I unplugged the single phone and plugged in the wall phone jack again. I kept the office phone unplugged and unplugged the cordless phones. I called my number and the land phone in the kitchen rang ------- only that phone and not others throughout the house! Has this happened to anyone? Any solutions? Jane -------------------------------------------------------------- On Thursday, August 21, 2014 3:58:26 PM UTC-7, joh...@pharmacy.arizona.edu wrote: On Aug 21, 2014, at 12:43 PM, janes...@comcast.net wrote: > Stats: Intel Core i3 3.06 GHz > 10.6.x Snow Leopard > Airport Extreme 802.11n > Comcast modem with telephony > > Comcast has decided that I need a new modem and is sending one to me. I am > supposed to install it myself. > > Currently my set-up is iMac>Airport>modem. I have no problems connecting to > the internet with desktop, laptops and iPad 4 and all using the same printer. > > However, Comcast is recommending that I connect the modem to the iMac and not > use the Airport. I don't know what to do. If I discontinue using the Airport, > how does it affect my home network? Comcast are morons. They’re afraid you might get your icky macness all over their techies if they try to help you. Also, they still labor under the silly misapprehension that people only own one computer, and it is connected directly to their modem. It should be as simple as powering down the airport, plugging in the new modem, plugging in the airport and powering it up. If the new modem has wifi capabilities you will see a new wifi network appear; you should be able to connect to it via whatever interface the modem/router offers and turn it off. On the other hand, if your current airport is old, and the new modem offers, (for example ) 802.11n speeds, it might be advantageous to set everything up on the new system. If it’s just ethernet, and connects just to the iMac definitely just swap it out in your existing setup Comcast modem->Airport->everything else. > > What set up would you recommend? If I use the same set up that I have, does > the Airport impede the Internet speeds? Currently, I am getting 28.8Mbps > download (Ping 31ms; IPv4); 5.78 Mbps upload [from Comcast's speed test] We > have Comcast Performance and not the higher price Blast. In almost all cases the Wifi speed is greater than your internet connection, so it shouldn’t matter. (also use something like DSL Reports for speed testing. ISP's lie. The other night my internet seemed quite slow, and lo and behold, testing several different destination points with DSL reports told me my speed was abysmally slow (around 600kb/sec.) Cox’s own speed test cheerfully reported 5Mb/s.) -- Bruce Johnson University of Arizona College of Pharmacy Information Technology Group Institutions do not have opinions, merely customs <blockquote> </blockquote> -- -- You received this message because you are a member of the iMac Group, a group for those using Apple iMacs and eMacs. The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to imaclist@googlegroups.com To leave this group, send email to imaclist+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/imaclist --- You received this message because you are subscribed to a topic in the Google Groups "iMac Group" group. To unsubscribe from this topic, visit https://groups.google.com/d/topic/imaclist/4Z8xBlGOWCg/unsubscribe . To unsubscribe from this group and all its topics, send an email to imaclist+unsubscr...@googlegroups.com . For more options, visit https://groups.google.com/d/optout . -- -- You received this message because you are a member of the iMac Group, a group for those using Apple iMacs and eMacs. The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to imaclist@googlegroups.com To leave this group, send email to imaclist+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/imaclist --- You received this message because you are subscribed to the Google Groups "iMac Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to imaclist+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
