They think you are asking then to set a reverse DNS entry (PTR) not a host/sub-domain (A) record. You need to make shure thay know you are asking for an (A) record.
Kevin Bilbee > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Norman Nolasco > Sent: Monday, May 01, 2006 10:27 AM > To: [email protected] > Subject: [IMail Forum] OT: Time Warner Cable DNS > > > Hi All, > > Over the past week, we've been trying to get Time Warner > Cable (TWC) to change a single DNS setting. > > Essentially, we need them to change an A record from > xxx.xxx.xxx.xxx to yyy.yyy.yyy.yyy. > > We need this because we will be hosting a web site for > someone who currently hosts with TWC. TWC's server is > xxx.xxx.xxx.xxx. Our server is yyy.yyy.yyy.yyy. > > Maybe I'm missing something, but I always thought that > this was a quick 5 minute change in the DNS. In fact, > I've done this before with other sites without any > issues. > > Below is the email I got back from TWC. Does this make > any sense or do I just not know enough about DNS? I > didn't know you had to "own" the IP address to be > authoritative for an A record. > > Thanks, > Norm > > ================================================================== > ========= > -----Original Message----- > From: {name removed} > Sent: Monday, May 01, 2006 11:06 AM > Subject: DNS Change for {domain_removed}.COM > > Hello, > > Unfortunately, we are unable to process this request as the IP address > > 38.yyy.yyy.yyy is owned by Performance Systems International, or PSI, > and not Time Warner Cable Business Class. Just to be certain, I also > searched for 68.yyy.yyy.yyy (as that is closer to an IP address we own), > and that is owned by Charter Communications. Due to the fact we own > neither of these IPs, even were we to create a PTR record on our server, > it would be non-authoritative and ignored by any servers that require > an authoritative record. > > If the customer indeed wishes to use that IP address and needs that PTR > record created, he will need to contact PSI, whose phone number is, > according to http://whois.arin.net/ <http://whois.arin.net/> , > 1-877-875-4311. > > When replying to this address, please include this message as well as all > previous correspondence regarding this issue. > > Regards, > Time Warner Cable Business Class Technical Support Department > ================================================================== > ========= > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
