Kevin, Thanks for your response. Yeah, I called 4 times (and emailed twice) over the last week and repeatedly asked for:
A - www.domain.com - 000.000.000.000 A - domain.com - 000.000.000.000 I even had an IT guy on the line saying "yeah, we can handle that". Must have been lost in translation... I will try again and update the forum. Thanks, Norm -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Bilbee Sent: Monday, May 01, 2006 12:37 PM To: [email protected] Subject: RE: [IMail Forum] OT: Time Warner Cable DNS They think you are asking then to set a reverse DNS entry (PTR) not a host/sub-domain (A) record. You need to make shure thay know you are asking for an (A) record. Kevin Bilbee > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Norman > Nolasco > Sent: Monday, May 01, 2006 10:27 AM > To: [email protected] > Subject: [IMail Forum] OT: Time Warner Cable DNS > > > Hi All, > > Over the past week, we've been trying to get Time Warner Cable (TWC) > to change a single DNS setting. > > Essentially, we need them to change an A record from xxx.xxx.xxx.xxx > to yyy.yyy.yyy.yyy. > > We need this because we will be hosting a web site for someone who > currently hosts with TWC. TWC's server is xxx.xxx.xxx.xxx. Our > server is yyy.yyy.yyy.yyy. > > Maybe I'm missing something, but I always thought that this was a > quick 5 minute change in the DNS. In fact, I've done this before with > other sites without any issues. > > Below is the email I got back from TWC. Does this make any sense or > do I just not know enough about DNS? I didn't know you had to "own" > the IP address to be authoritative for an A record. > > Thanks, > Norm > > ================================================================== > ========= > -----Original Message----- > From: {name removed} > Sent: Monday, May 01, 2006 11:06 AM > Subject: DNS Change for {domain_removed}.COM > > Hello, > > Unfortunately, we are unable to process this request as the IP address > > 38.yyy.yyy.yyy is owned by Performance Systems International, or PSI, > and not Time Warner Cable Business Class. Just to be certain, I also > searched for 68.yyy.yyy.yyy (as that is closer to an IP address we > own), and that is owned by Charter Communications. Due to the fact we > own neither of these IPs, even were we to create a PTR record on our > server, it would be non-authoritative and ignored by any servers that > require an authoritative record. > > If the customer indeed wishes to use that IP address and needs that > PTR record created, he will need to contact PSI, whose phone number > is, according to http://whois.arin.net/ <http://whois.arin.net/> , > 1-877-875-4311. > > When replying to this address, please include this message as well as > all previous correspondence regarding this issue. > > Regards, > Time Warner Cable Business Class Technical Support Department > ================================================================== > ========= > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
