I can confirm the existence of this issue in gerrit-trigger 2.10.1

Setting a job specific custom build message for starting a build stops start messages form appearing in comments in Gerrit.
(Jenkins-> <job name> -> Configure -> Gerrit trigger -> Custom Build Messages -> Advanced -> Custom Build Messages -> Build Start Messages)

If they are left blank, the message is generated based on the global configuration for the start message.
(Jenkins -> Manage Jenkins -> Gerrit Trigger -> Advanced -> Gerrit Verified Commands -> Started)

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