@Angela
I mean those config.xml which are in users folder. E.g $JENKINS_HOME/users/<userid>/config.xml.
If you go to http://yourjenkins:8080/user/<userid>/configure you can configure this xml. If E-mail address on configure page are empty, it means it is not set in config.xml. If you then set email address in config page it comes to config.xml also. In some cases there may be something like <userid>@<yourdomain>.com in config page, but still nothing in config.xml. That comes from some plugin (ldap?)/ setting. But if there are not email in config.xml, it means Jenkins try to solve it everytime it send emails.

And one more issue here is that all users have not own config.xml in jenkins. I don't know why, but if you go to configure page and save your changes, config.xml file is generated.

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