Hi,
With all due respect I see a problem with the message below. While
displeasure with the site is expressed specifics are not given as it
pertains to that which has changed in terms of behavior. They can't
address generalities or blanket statements as such.
This is also important because most of the time the frontline customer
service representatives who are the first to field such messages and insure
that they get routed to the departments which could potentially impact the
situation might have little to know knowledge of screen reader software
packages, those who use them or the problems inherent with them. So the more
specific and detailed a description of a problem one can give the better.
I myself also like to make sure I can reproduce a problem or verify whether
or not others are having it before reporting it as sometimes though not
always it's a change with a screen reader command itself or one I might have
forgotten about which could make my navigation or interaction therein
easier.
We will always be playing catch up in terms of functionality especially on
the internet so the more proficient we become with the use of the features
and command structures built into our screen readers and the more patient
and flexible we are in navigating those sorts of things the easier things
can be for ourselves. Just my two cents no one asked for or is obligated to
live by.
Still since it was asked their toll-free number is:
1-866-216-1072
Robin
-----Original Message-----
From: Barbara Corner via Jfw
Sent: Saturday, November 29, 2014 9:42 PM
To: 'The Jaws for Windows support list.'
Subject: Jaws and Amazon FW: A Message from Amazon Customer Service
What is the phone number to call Amazon about accessibility issues
Here's my correspondence with Amazon about the accessibility of their web
site:
From: Amazon.com Customer Service [mailto:[email protected]]
Sent: Saturday, November 29, 2014 12:26 AM
To: [email protected]
Subject: A Message from Amazon Customer Service
<http://www.amazon.com/gp/r.html?C=3GG4DES2VDURU&R=H88MDQCU3TM&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fref%3Dpe_584750_33951330_cscem_amznhome_logo_1&A=9JWHBXOAYIZLCZAXCHPYKCAOPRUA&H=WRTBATKECREVTBE1APQPGOGWXG8A>
Amazon
<http://www.amazon.com/gp/r.html?C=3GG4DES2VDURU&R=H88MDQCU3TM&T=C&U=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fcss%2Fhomepage.html%2Fref%3Dpe_584750_33951330_cscem_ya_1&A=RMOMJG5LTXGWRRYPREXV3YBD4MEA&H=ABA6TYI6MMOBO9F1LY8NXSSPUFEA>
Your Account
<http://www.amazon.com/gp/r.html?C=3GG4DES2VDURU&R=H88MDQCU3TM&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fref%3Dpe_584750_33951330_cscem_amznhome_1&A=SJNQIH6BGX3ILY5TD8W4AGYRFCIA&H=V7TZBUIC5FDFQVQDNGBFKKXVDO0A>
Amazon.com
Message From Customer Service
Hello,
I'm sorry to know about the problem you had while sending a gift card.
I'm sorry but from time to time, we test both new and existing features on
our website to determine which characteristics or services drive customer
purchases and satisfaction. We're currently testing amazon.com/access.
During these test periods, certain aspects of our website will function or
appear differently to randomly selected customers, or to the same customer
using another computer or browser. We're continually fine-tuning our
presentation to provide our customers with the greatest value, selection,
and information for their online purchasing decisions.
I have passed your feedback and suggestions along to the appropriate
department for consideration.
Customer feedback like yours is always important to us. We're aware that our
choice of delivery services reflects on our business as a whole, and we
appreciate your feedback. If there is customer like you, we would able to
get the strong feedback on our services and I would really appreciate you
for the feedback.
Please feel free to continue to send us your feedback and suggestions
because this kind of feedback is invaluable to us. It helps us continue to
improve our program.
If you still have questions or concerns, please feel free to contact us and
we will be delighted to help. Here is the link :
http://www.amazon.com/gp/help/contact-us/general-questions.html
<http://www.amazon.com/gp/r.html?C=3GG4DES2VDURU&R=H88MDQCU3TM&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcontact-us%2Fgeneral-questions.html%3Fref_%3Dpe_584750_33951330&A=AKBRBECANBYSKUKNWSCGHEC8XFKA&H=IAE7R6MOYFFUBGXUZ5E3CW1W8ZKA>
We look forward to seeing you again soon.
Best regards,
Nitish G
Did I solve your problem?
<http://www.amazon.com/gp/r.html?C=3GG4DES2VDURU&R=H88MDQCU3TM&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fsurvey%3Fp%3DALP3EWSKRFANE%26k%3Dhy%26ref_%3Dpe_584750_33951330_cscem_hmdyes_ht_1&A=FFZAOGVS5PAYNAYOPDS75XECLZSA&H=7END3VMJTZF1CSPVYWG5ARH16AYA>
Yes
<http://www.amazon.com/gp/r.html?C=3GG4DES2VDURU&R=H88MDQCU3TM&T=C&U=http%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fsurvey%3Fp%3DALP3EWSKRFANE%26k%3Dhn%26ref_%3Dpe_584750_33951330_cscem_hmdno_ht_1&A=MPEZAYAGBVENK2IMEQJGWVAXIWQA&H=7A4QXCIYQHPZDKXAEH5ATC4HISAA>
No
Your feedback is helping us build Earth's Most Customer-Centric Company.
Thank you.
Amazon.com
Original Message
---------------
11/28/14 18:39:19
Your Name: Barbara Corner
Comments:I am blidn and use a screen reader and I loved the old accessible
site (amazon.com/access) but I don't like the new one because it is very
hard to navigate. I tried ot send a gift card but it was impossible for me
to figure out what was happening on the screen. The new site is not an
improvement. Please give us back the old site.
Thanks!
---------------
<http://www.amazon.com/gp/r.html?C=3GG4DES2VDURU&R=H88MDQCU3TM&T=E&U=http%3A%2F%2Fimages.amazon.com%2Fimages%2FG%2F01%2Fnav%2Ftransp.gif&A=8ZOBFMUPKSQB9AJKDTYDXIFA5XUA&H=O2POF1GBJDGRTACC9KIHP9DN5LMA>
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