My question is a more general one about whether or not Juniper reserve the right to refuse to support a chassis that has had non-Juniper components installed, whether that's DRAM, SFPs or compact-flash cards. Obviously if a problem is identified as originating with a dodgy non-Juniper stick of RAM, I wouldn't expect them to provide a replacement for the RAM but I would be wary about installing it in the first place if I thought that they (or any other vendor) would refuse to provide any support whatsoever once it became apparent that there was one or more non-branded components present - even if the actual problem isn't necessarily related to the component in question.
Dermot -----Original Message----- From: Boyd, Benjamin R [mailto:[EMAIL PROTECTED] Sent: 26 August 2008 15:06 To: Dermot Williams Subject: RE: [j-nsp] DRAM for M7 / crash of M7 They don't cover after market upgrades. The router is still covered though. >From Juniper's Warranty Page: (http://www.juniper.net/support/warranty/) "IN ADDITION, JUNIPER NETWORKS SHALL NOT BE LIABLE FOR CUSTOMER'S OR ANY THIRD PARTY'S SOFTWARE, FIRMWARE, INFORMATION, OR MEMORY DATA CONTAINED IN, SORTED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO JUNIPER NETWORKS, WHETHER UNDER WARRANTY OR NOT." -Ben >-----Original Message----- >From: Dermot Williams [mailto:[EMAIL PROTECTED] >Sent: Tuesday, August 26, 2008 8:59 AM >To: Boyd, Benjamin R >Subject: RE: [j-nsp] DRAM for M7 / crash of M7 > >What are the support implications - if any - of using >non-branded memory? > >Dermot > ************************************************************************ *************** The information contained in this message, including attachments, may contain privileged or confidential information that is intended to be delivered only to the person identified above. If you are not the intended recipient, or the person responsible for delivering this message to the intended recipient, Windstream requests that you immediately notify the sender and asks that you do not read the message or its attachments, and that you delete them without copying or sending them to anyone else. _______________________________________________ juniper-nsp mailing list juniper-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/juniper-nsp