Do you have a machine you could install DirectX 8 on and see if you can
re-create the error...
I think I am correct in saying that QuickTime uses DirectX, do you have a
QuickTime movie after your splash screen? If you do then you can tell
QuickTime to run in Safe Mode (in the control panel under video settings in
QuickTime 4 at least), which might help but I'm not convinced.
C
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
Behalf Of Scott Sidman
Sent: 03 March 2001 00:07
To: [EMAIL PROTECTED]
Subject: RE: <lingo-l> Visual C++ Runtime Error
So far, the only difference that I can see between the users computer and
the computers I have tested on is the version of DirectX. The user is
using 8, and I've been testing on 6. The thing is, this program doesn't
even require DirectX to be run. The user just started using this program,
and I'm talking to a go-between, so it takes some time to get the questions
I ask answered.
As for when does the error happen...it happens as soon as the program is
started up. I'm told they see the spalsh screen, which is just an image of
their logo, and then nothing else. They get the error.
If you don;t think it could be the ActiveX, then what could it possibly be?
At 09:44 PM 3/2/01 +0000, you wrote:
>What points you in directX direction?
>
>What has changed on the users machine? Yesterday it worked but today it
>doesn't... something must have changed to break it... what has the user
>installed or removed?
>
>When does the error occur? Is it when a QuickTime movie plays or when you
>try and print?
>
>C
>
>
>-----Original Message-----
>From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
>Behalf Of Scott Sidman
>Sent: 02 March 2001 23:02
>To: [EMAIL PROTECTED]
>Subject: RE: <lingo-l> Visual C++ Runtime Error
>
>
>No. Not using datagrip at all. Just PrintOMatic and Quicktime. Other
>than that, nothing out of the ordinary. I think it's a DirectX error, but
>I don't know enough about DirectX to figure out where the error is.
>
>At 08:21 PM 3/2/01 +0000, you wrote:
> >Hi...
> >
> >I might have missed something here but...
> >
> >are you using datagrip? I've had a similar Error caused by missing DLLs.
> >
> >Chris
> >
> >
> >
> >-----Original Message-----
> >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
> >Behalf Of Geoffrey S. Baker
> >Sent: 02 March 2001 19:46
> >To: Lingo-l
> >Cc: James McGarvey
> >Subject: <lingo-l> Visual C++ Runtime Error
> >
> >
> >I just got an identical call from a user overseas. Any ideas to help
> >Scott or I out appreciated.
> >
> >
> > >>Date: Thu, 01 Mar 2001 15:18:40 -0800
> > >>From: Scott Sidman <[EMAIL PROTECTED]>
> > >>Subject: <lingo-l> Visual C++ Runtime Error
> >
> > >>Hi all,
> >
> > >>I have a good one. I worked on a project about 5 or 6 months ago...it
> >went
> >t>>hrough beta testing by our client, at their request so they'd know it
> >
> > >>worked on their machines. It was authored in Director 7 on the PC
> > >>side. It has an installer that puts the projector file onto their C:
> >drive
> >i>>n the Programs folder. Now 5 or 6 months later, they're saying they
> >have
> > >>one guy on a laptop somewhere that is getting a "Visual C++ Runtime
> >Error"
> > >>when he starts up the projector. He is using an IBM thinkpad with
> >Windows
> > >>98 and 64 meg of RAM--in short his computer meets all of our required
> > >>minimum specs, and every Windows 98 machine I test this CD on runs
> > >>perfectly. Is this some sort of 1 in a million user issue that I
> >should
> > >>say not to worry about, or is this runtime error something that any of
> >you
> > >>have encountered before? The installer was created with
> >InstallShield.
> >
> > >>Any help would be greatly appreciated.
> >
> > >>Thanks
> >
> >
> >
> >--
> ><><><><><><><><><><><><><><><><><><><>
> >
> >Geoffrey S. Baker
> >New Media Developer - Director & Lingo
> >
> >Multimedia Software, Inc.
> >113 E. Church Street
> >Frederick, MD 21701 USA
> >
> >Toll Free: 1-888-333-2855
> >Phone: (301) 695-9300 x121
> >Fax: (301) 695-5620
> >
> >mailto:[EMAIL PROTECTED]
> >http://www.mmsw.com
> >
> >
> >
> >[To remove yourself from this list, or to change to digest mode, go to
> >http://www.penworks.com/LUJ/lingo-l.cgi To post messages to the list,
> >email [EMAIL PROTECTED] (Problems, email [EMAIL PROTECTED])
> >Lingo-L is for learning and helping with programming Lingo. Thanks!]
> >
> >
> >
> >[To remove yourself from this list, or to change to digest mode, go to
> >http://www.penworks.com/LUJ/lingo-l.cgi To post messages to the list,
> >email [EMAIL PROTECTED] (Problems, email [EMAIL PROTECTED])
> >Lingo-L is for learning and helping with programming Lingo. Thanks!]
>
>Scott Sidman
>Multimedia Programmer
>Mindsight, LLC
>[EMAIL PROTECTED]
>
>[To remove yourself from this list, or to change to digest mode, go to
>http://www.penworks.com/LUJ/lingo-l.cgi To post messages to the list,
>email [EMAIL PROTECTED] (Problems, email [EMAIL PROTECTED])
>Lingo-L is for learning and helping with programming Lingo. Thanks!]
>
>
>
>[To remove yourself from this list, or to change to digest mode, go to
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>Lingo-L is for learning and helping with programming Lingo. Thanks!]
Scott Sidman
Multimedia Programmer
Mindsight, LLC
[EMAIL PROTECTED]
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