On 12/10/15 12:42, Roy Britten wrote:

On Oct 12, 2015 11:51 AM, "Volker Kuhlmann" <[email protected]
<mailto:[email protected]>> wrote:
[...]
 > Did it get solved/fixed? They may prefer to fix something instead of
 > sorting out a back channel for communication. There are positives and
 > negatives to that
approach.<http://lists.canterbury.ac.nz/mailman/listinfo/linux-users>

I've had one Snap Send Solve report go through the system so far. Apart
from the automated response I never heard back from them, but it was
fixed within a week or so. Scuttlebutt said the council was completely
overwhelmed with reports when the app went live.

[...]

That's consistent with my experience of using the web portal: immediate automated reply, and then the job simply gets done within a week or two. Things I have reported usually were the deeper more hazardous kind of potholes, and sometimes broken glass bottles on bike lanes.

H.
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