This is a note to whoever maintains the Outlook Support autoresponder email reply templates.
tl;dr Almost every single recommended link in the "helpful tips" guidance you're sending is broken - likely because the latest year included in the document is *2007*. (If someone knows of an up-to-date version, I'd be grateful to see it.) Details: When filing an email deliverability problem report with Microsoft, the template text accompanying a "not qualified for mitigation" verdict as received yesterday from outlooksuppor...@microsoftsupport.com, includes this text: "Please note: This outcome indicates behavior that misses standards; please review Improving E-mail Deliverability into Windows Live white paper for helpful tips." The "Improving E-mail Deliverability into Windows Live" link in that text is to this document, titled "Summary of Deliverability Best Practices": http://download.microsoft.com/download/e/3/3/e3397e7c-17a6-497d-9693-78f80be272fb/enhance_deliver.pdf In this document, on page 6, there is a set of five steps, with links to guidance for each one. However, every single one of these links is broken. In Step 1, these links: http://postmaster.live.com/Guidelines.aspx http://postmaster.live.com/Troubleshooting.aspx ... both redirect to this nonexistent page: https://sendersupport.olc.protection.outlook.com/pm/Guidelines.aspx In Step 2, this link: http://www.microsoft.com/postmaster ... redirects to this page, which produces a 502 Bad Gateway error at this writing: https://www.microsoft.com/mscorp/safety/technologies/postmaster/default.mspx In Step 3, this link: http://www.microsoft.com/safety .. redirects to this generic landing page: https://support.microsoft.com/en-us/security ... and this link: https://www.microsoft.com/mscorp/safety/technologies/senderid/default.mspx ... produces a "we are currently experiencing high demand" error. In Step 4, this link: http://support.msn.com/default.aspx?productkey=edfsjmrpp&mkt=en-us ... redirects to this page, which is a generic MSN Help page: https://support.microsoft.com/en-us/topic/msn-explorer-help-d1dae677-66d2-b5cf-974d-6d8201111690 In Step 5, this link: http://support.msn.com/default.aspx?productkey=edfsjmrpp&mkt=en-us ... redirects to this page, which is also a generic MSN Help page: https://support.microsoft.com/en-us/topic/msn-explorer-help-d1dae677-66d2-b5cf-974d-6d8201111690 -- Royce
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