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Hello,
I don't think Sharp support are the ones to blame - you should have been
aware of the warranty terms when buying from Japan. When I buy any products
from other countries I make sure to get a worldwide warranty or a way to
send it back to where I bought it. Whats the old saying? Read the fine
print. If its in another language, be sure of what you're getting yourself
into :)
Sorry about the problem though, hope you find a way to get it fixed,
Ian McFarlane
[EMAIL PROTECTED]
http://mdw.e-s-m.com
ICQ: 603920
----- Original Message -----
From: Williams, Brian <[EMAIL PROTECTED]>
To: MDL (E-mail) <[EMAIL PROTECTED]>
Sent: Thursday, July 15, 1999 10:09 AM
Subject: MD: Sharp support sucks!
>
> Thanks Tom,
>
> >From everything I've read on the web, there appears to be a production
> problem in these units. A small percentage are defective, and
> God help you if you buy one abroad.
> ----
> WARNING - DO NOT BUY ANY SHARP GOODS FROM JAPAN!!!
> ----
> I bought one in Japan, but the US won't honour the guarantee.
> I think they should put a warning on their web site...
> "Don't buy a minidisc abroad, because even if it is
> defective we won't care!"
>
> Does anyone on this list know someone sufficiently important in
> Sharp to care about this?
>
> Here is what customer support said:
>
>
> >Dear Mr. Williams :
> >The Limited Warranty does not carryover from Country to Country.
> >No, the repairs will not be covered under warranty, unless the unit is
> >serviced by a Sharp authorized servicer in the Country of Purchase. You
> may
> >contact Sharp Japan at WWW.SHARP.CO.JP for further assistance.
> >We apologize for the inconvenience.
>
> Inconvenience! What an understatement
> Of course if you go to www.sharp.co.jp you get a page full of Kanjji
>
> Brian Williams
>
> -----Original Message-----
> From: Tom Wheeley [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, July 15, 1999 8:50 AM
> Subject: Re: MD: Sharp UTOC errors
>
>
> On Thu, 15 Jul 1999, Williams, Brian wrote:
>
> > Has anyone on this list suffered from the Sharp UTOC error?
>
> Yes on a MD-MS701H(S)2. Took the unit back, the shop replaced it. New
> one has worked fine ever since.
>
> --
> Tom Wheeley <[EMAIL PROTECTED]>
> research scientist, sowerby research centre, british aerospace
> direct line, tel: 0117 936 8471. fax: 0117 936 3733 (confirm)
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