Great discussion and addresses all of our IT challenges about knowing where support should "end" for something when the needs of various populations need to be met regardless of perceived practical usage (one person's organizational style versus another's).
I've been on the Eudora precipice for years. When we went from Snow Leopard to Mountain Lion, there were still a couple of people who refused to upgrade if it meant losing Eudora, but finally had to give in if reluctantly. Though I wish we lived in Guy's world, I have to agree with Ian in that the very user who is having the Apple Mail problem with bMail juggles 3 other mail accounts and for all of the features Ian posed, he will still need Apple Mail or a client like it. Envisioning a work routine where a user is opening web access versions of each (yahoo, personal gmail, bMail and two other accounts) then toggling through each one to check their mail isn't really a practical option so I can't blame the user for refusing to accept that they can't use Apple Mail or any other client to keep their email lives sane and organized. That said and as always with great gratitude for the suggestions by everyone, I will investigate the keychain access route to see if that is playing a factor. It does make complete sense. One question: Based on past experience, sometimes when users change their login passwords, the account associations in keychain access requires an old password associated when that keychain was created and more times than not, people can't remember what that was. Is there a simple method to bypass that without using Terminal, which admittedly, doesn't always work either? Please do continue to suggest other clients that you have been successful at using. I am not adverse to suggesting to the user that maybe another client might be worth trying. Thank you so much for the responses! I sincerely appreciate it! Beth On Wed, Jan 28, 2015 at 11:09 AM, Guy D. VINSON <gvin...@berkeley.edu> wrote: > I do get that there are some people who have special needs, and special > problems, but if your goal is to simplify and streamline tech support and > save money then a few things need to change. If someone needs to use a mail > client then have at it, but the support of that client should fall on that > user and not on the support people who likely have better things to do. I > spent far too much time trying to transfer email archives from one client > to another or recovering those archives when they became corrupted. Nothing > brought me more anxiety that trying to "save" mail from one of those > clients gone wonky. Because someone prefers the features of a mail client > over the web interface that should not over ride the needs of the > institution to make things work well at as cheap a price as possible. My > opinion and not likely to change anything... > > Guy Vinson > Computer Support and Consulting > 510-842-7199 > > On Wed, Jan 28, 2015 at 10:35 AM, Jon Forrest <nob...@gmail.com> wrote: > >> >> >> On 1/28/2015 10:21 AM, Guy D. VINSON wrote: >> > The simple solution is for everyone to adopt the web based mail >> > interface... this hanging on to apple mail, Outlook, and even still some >> > users on Eudora is just plain silly. I have heard all the arguments >> > about needing the mail client but none of them seem to be more important >> > than the benefits of simplification and standardization. >> >> The silly argument I always use is that I know of no way with >> the Gmail web interface to sort the display by anything other >> than date. I routinely need this feature so I routinely use >> Thunderbird. >> >> If there were a web interface that did this, and didn't >> force me to give up features I rely on, then I'd agree >> with you. >> >> Cordially, >> Jon Forrest >> UCB (ret.) >> >> >> ------------------------------------------------------------------------- >> The following was automatically added to this message by the list server: >> >> To learn more about Micronet, including how to subscribe to or >> unsubscribe from its mailing list and how to find out about upcoming >> meetings, please visit the Micronet Web site: >> >> http://micronet.berkeley.edu >> >> Messages you send to this mailing list are public and world-viewable, and >> the list's archives can be browsed and searched on the Internet. This >> means these messages can be viewed by (among others) your bosses, >> prospective employers, and people who have known you in the past. >> > > > > ------------------------------------------------------------------------- > The following was automatically added to this message by the list server: > > To learn more about Micronet, including how to subscribe to or unsubscribe > from its mailing list and how to find out about upcoming meetings, please > visit the Micronet Web site: > > http://micronet.berkeley.edu > > Messages you send to this mailing list are public and world-viewable, and > the list's archives can be browsed and searched on the Internet. This > means these messages can be viewed by (among others) your bosses, > prospective employers, and people who have known you in the past. > > -- *********************************************** Beth Muramoto Computer Resource Specialist Graduate School of Education University of California, Berkeley 1650 Tolman Hall Berkeley, CA 94720 Email: mailto:bmura...@berkeley.edu Phone: (510) 643-0203 Fax: (510) 643-6239 “Finish each day and be done with it. You have done what you could. Some blunders and absurdities have crept in – forget them as soon as you can. Tomorrow is a new day. You shall begin it serenely and with too high a spirit to be encumbered with your old nonsense.” -Emerson This is the essence of forgiveness. You can't change what happened but you can make sure it doesn't have the power to prevent you from being happy tomorrow. -Paul Boese “Kind words do not cost much yet they accomplish much.” -Blaise Pascal ***********************************************
------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
