> > > > I'm not sure how on-topic this is/was, but considering long thread > and different opinions that were expressed before, I believe some > here may want to have additional information I recently read: > http://www.emailbattles.com/archive/battles/phish_aacgebeeje_hc/ > > The article author talked to both nectartech and godaddy and > is also including copies of emails from nectartech side as to > their conversations with godaddy. The last one (on how domain > can be reactivated) you may find most interesting if you're not > otherwise familiar with godaddy's policies: > http://www.trimmail.com/news/archive/extra/godaddy_v_nectartech/14012006/
The customer service aspects of it are less impressive. I originally thought, based on information available at that time, that GoDaddy did a decent, or even a good job, at "handling" the call. Today, I think they did an OK job. Nothing exemplary, but definately not bad from an operations perspective. What is interesting is the concept of calling a rack, or a row, a "datacenter". It's becoming more commonplace for terms to be exaggerated these days i.e. "datacenter". Another interesting point is that GoDaddy charged a $199 reconnect fee. They punished the operator for the behavoir of their customers. -M<