Given the serious impact this is having on operations, does this have a master ticket number or escalation id of some type? Has the vendor been involved yet? When can we expect to see a post mortem/RFO?
- billn On Fri, 9 Nov 2007, Martin Hannigan wrote: > > Dear Colleagues: > > As you know, we are all seeing a single mailer message show up in our > mailboxes at ~0330/est on a daily basis. We are aware that this is > on-going. > > The issue is being actively worked on by the admin team at Merit and a > resolution is forthcoming. Since the message happens once a day, it's > understandably difficult to make a best effort determination that a > fix will take hold. There isn't a test or dev system to try out > solutions. > > This problem has been assigned a reasonable priority by the folks at > Merit and we hope to see it fixed soon. Thanks to all who have let us > know about this. > > Best Regards, > > Martin Hannigan > NANOG MLC Member >