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THE ADVICE LINE: BOB LEWIS                      http://www.infoworld.com
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Wednesday, November 24, 2004

LATEST WEBLOG ENTRIES
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* Some devilish questions
* A photo finish

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SOME DEVILISH QUESTIONS
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Posted November 23, 9:10 AM PST Pacific Time

Dear Bob ...



As someone who (in past years) has been guilty of building Access
databases,
maybe you can answer a more general question
for me:



When is it appropriate to use Rapid Prototyping tools to boost
productivity?
When is it better to remain COTS (Commercial Off-The-Shelf)? And how do
you know when it is better to
fundamentally overhaul a workflow instead of just automating a part of
the
process that had previously been done manually?



Or to put it another way, are Excel macros the work of the devil?



- Satan



Dear Satan ...



When is it appropriate to
use rapid prototyping tools to boost whose productivity? The
programmers? Or the end-users who will benefit (presumably) from the
result?



As a general rule
(ManagementSpeak for "The exceptions are nearly as numerous as the
situations where this guidance makes sense.") use rapid prototyping
tools when nobody knows or can know exactly what they want just yet.
One of the great myths of IT is that the requirements for a system
that's going to automate a previously manual (or very badly automated)
business function are knowable in advance. They aren't.



So before building an
expensive system, build a cheap one that works the same way so the
business can gain experience and learn from it. Even better, assign a
programmer to the business area to build the system and use it,
side-by-side with the end-users. Doing the work is a far better way to
learn what's needed than interviewing end-users.



Use COTS when everyone's
understanding of what's needed is well-defined and there isn't a lot of
uncertainty about it. Also use COTS when it means adding a module to a
software suite that's already part of your core architecture. Which is
to say, if you're an SAP shop and need to automate (for example)
project resource scheduling, don't even think about it - use the SAP
module and use its capabilities as the starting point for business
process redesign.



Your last question is the
toughest. The diagnostic answer is to talk one-on-one with the people
who do the work now and have them describe how they go about it. Don't
even bother with process mapping - just listen. If the whole thing
sounds really stupid, like nobody really knows how it works and
everyone expects it to collapse any second, DON'T TOUCH IT!



Just kidding. If it
sounds like a Rube Goldberg apparatus, serious process redesign is a
good idea. Otherwise, you're better off looking for the process
bottlenecks and fixing them.



- Bob ...

For the full story:
http://newsletter.infoworld.com/t?ctl=A1B47E:2B910B2


A PHOTO FINISH
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Posted November 19, 5:21 PM PST Pacific Time

Dear Bob ...
Could you
recommend a good resource, web site, book, chat room, et al,  where I
can
review or discuss options in copyrighting my written and particularly my
photographic works. People want to purchase and use my photos for
publication, but I prefer that be limited, based on whatever options are
common
and in common sense.

Rephrasing, I'd
like to be able to succinctly overview the variety of options that are
available to me for providing my work, yet limiting it's use, while
retaining
my rights for other applications.
- Picturing success

Dear Picture
...

I'm far from an
expert on this subject. If hiring an IP attorney is beyond your means,
the best
advice I have is to visit several on-line photo sources to see what
strategies
they use.

The one or two
times I've used one - quite some time ago, so my memory isn't fresh - I
seem to
recall that most provide downloadable photos that have superimposed
logos.
This makes the downloads usable for evaluation but useless for
commercial, or
even display use.

When you decide to buy you indicate
acceptance of license terms, very much like in a software license, and
get the
download (or, I imagine, you pay, provide shipping information, and
receive a
printed photo).

This gets me to a more important point, or
at least one that will be of interest to non-photographers as well:

Some people seem to think it's cheating to
see how their competitors handle situations - if you don't come up with
an idea
yourself, the thought process goes, then you shouldn't get to use it.

Smart businesspeople grab every idea that
isn't nailed down to use wherever they fit. And they do everything they
can to
keep up with how their competitors are winning business, too.

A long time ago there was a saying:
"Macy's shops Gimbel's; Gimbel's shops Macy's." Macy's is still
around, too - I guess they did more shopping.

- Bob ...

For the full story:
http://newsletter.infoworld.com/t?ctl=A1B47F:2B910B2



Bob Lewis is president of IT Catalysts, Inc., 
http://newsletter.infoworld.com/t?ctl=A1B485:2B910B2
, an independent consultancy specializing in IT effectiveness and
strategic alignment. Contact him at [EMAIL PROTECTED] .


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- Bob Lewis


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