VMWare did the exact same thing to us. We were out of support when we wanted to go to VSphere 4. Had to pay the previous year's support before we could upgrade, essentially paying for an entire year of support that we never used or needed. Highway robbery! ******************************* John C. Kelsey DuBois Regional Medical Center (: 814.375.3073 *: jckel...@drmc.org <mailto:jckel...@drmc.org> *******************************
-----Original Message-----
From: Crawford, Scott [mailto:crawfo...@evangel.edu]
Sent: Wednesday, February 03, 2010 20:30
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause
And the ones that tax the system should pay more. Maybe we
should make this discussion political J
What product are we talking about btw? I know VMWare tried to
pull this same thing on us.
From: Andrew S. Baker [mailto:asbz...@gmail.com]
Sent: Wednesday, February 03, 2010 6:28 PM
To: NT System Admin Issues
Subject: Re: Rediculous Support Clause
And for every customer that doesn't need/use support, there are
5 that tax the system.
It tends to balance out.
-ASB: http://xeesm.com/AndrewBaker
Sent from my Verizon Smartphone
________________________________
From: Jeff Johnson <jjohn...@hydraflowusa.com>
Date: Wed, 3 Feb 2010 15:24:06 -0800
To: NT System Admin
Issues<ntsysadmin@lyris.sunbelt-software.com>
Subject: RE: Rediculous Support Clause
Unfortunately that may be true, but they have a great product
and it is VERY stable. We did not renew our support with them after we
had it for 3 years, because we never needed it. Three years later when
we wanted to upgrade to a current version, we got hit with 3 years of
past support plus the current year and one additional year, even though
we never needed a darn thing. Again, it is time to renew, but we have
no plans on using the support for another 3+ years. Ugh!
Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
From: Gary Whitten [mailto:li...@undiscoveredworlds.com]
Sent: Wednesday, February 03, 2010 3:14 PM
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause
Sounds like 'We have you where we want you so we can dictate
terms'. I don't understand why you think it wouldn't be legal as
nothing says they have to reinstate you at all. Playing Devil's
Advocate here, it's highly likely that if you're in a position to need
to be reinstated, it's because something has gone wrong and is likely to
be expensive for them.
________________________________
From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com]
Sent: Wednesday, February 03, 2010 5:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause
Here is a clause in an agreement that I have never understood
nor agreed with. I am curious if it is even legal???
In the event You desire support to be reinstated following
expiration, You agree: 1) to pay a reinstatement fee equal to the
current annual support fee and any unpaid support fees from the date of
expiration to the date of reinstatement; and 2) to pay for at least one
additional year of support services from the date of reinstatement.
Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
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