Received: from ss10887.ho.tab.co.nz ([193.0.2.75]) by tabnotes1.ho.tab.co.nz (Lotus SMTP MTA v4.6.5 (863.2 5-20-1999)) with SMTP id 4C256A14.0014F692; Mon, 19 Mar 2001 15:48:58 +1200 Received: from mail.corporate.co.nz (unverified) by ss10887.ho.tab.co.nz (Content Technologies SMTPRS 4.2.1) with ESMTP id for ; Mon, 19 Mar 2001 15:04:12 +1200 Received: by mail.corporate.co.nz from localhost (router,SLMail V3.2); Mon, 19 Mar 2001 03:15:50 -0800 To: Multiple recipients of list offtopic Sender: owner-offtopic@delphi.org.nz Reply-To: offtopic@delphi.org.nz Message-ID: <9EBBB36B82EDD4118E2100A0C9D38F8601F1A2@SERVER> From: Grant Black Subject: RE: [DUG-OFFTOPIC]: Resourcing IT... Date: Mon, 19 Mar 2001 15:04:09 +1200 MIME-Version: 1.0 X-Mailer: Internet Mail Service (5.5.2650.21) Content-Type: multipart/alternative; boundary="----_=_NextPart_001_01C0B021.444BEDD0" X-SLUIDL: 0A7F09EA-1C5211D5-B90E0080-C8D5BDFB This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. ------_=_NextPart_001_01C0B021.444BEDD0 Content-Type: text/plain; charset="iso-8859-1" > What I am wondering is what would the average sort of IT team > size be for an organisation of say 100 employees. Now I know this all > depends on lots of factors... When you talk about IT staff, are you talking about IT support and application development staff? > A couple of details are as follows... we are a very technical oriented > company... we have about 70 PCs running all kinds of software... so, > obviously some staff's responsibility is on keeping everything running and > on general IT support. 100 people - 70 computers? I think most companies I have worked for have about 1.1 -1.2 computers per person once you round up all the spare/test machines and other odd boxes, (have worked in one place with about 2.5 computers per person which was nice). > Also, we mostly develop in house software applications... and there is > always things to do!! To date we have not outsourced much (if any) > development work Outsourcing development work seems difficult if you are talking about requiring industry specific knowledge. I would be tempted to outsource IT support and other aspects & keep at least design & testing in house. I figure the development team size has to be scaled according to demand and cost-benefits. If users, (in-house or not), are screaming for bug fixes and have budget to pay for the work then you need more staff (or work smarter of course). > Just wondering if anyone could guess (or comment on other similar > organisations) at the number of IT staff we would typically require. I know that if everyone kept a log of every hour spent doing support issues (I just spent a morning tracking down why a HP laser printer was just spewing out pages at a client site), then the number of hours required to maintain 70+ workstations/servers would be 'significant'. I would guess at least one full-time support person with support from consultants (such as LanCom or CSC etc) and/or part-timers. Grant ------_=_NextPart_001_01C0B021.444BEDD0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable RE: [DUG-OFFTOPIC]: Resourcing IT...

> What I am wondering is what would the average = sort of IT team
> size be for an organisation of say 100 = employees. Now I know this all
> depends on lots of factors...
When you talk about IT staff, are you talking about = IT support and application development staff?
 
> A couple of details are as follows... we are a = very technical oriented
> company... we have about 70 PCs running all = kinds of software... so,
> obviously some staff's responsibility is on = keeping everything running and
> on general IT support.
100 people - 70 computers? I think most companies I = have worked for have about 1.1 -1.2 computers per person once you round = up all the spare/test machines and other odd boxes, (have worked in one = place with about 2.5 computers per person which was nice).

 
> Also, we mostly develop in house software = applications... and there is
> always things to do!! To date we have not = outsourced much (if any)
> development work
Outsourcing development work seems difficult if you = are talking about requiring industry specific knowledge. I would be = tempted to outsource IT support and other aspects & keep at least = design & testing in house.  I figure the development team size = has to be scaled according to demand and cost-benefits. If users, = (in-house or not), are screaming for bug fixes and have budget to pay = for the work then you need more staff (or work smarter of = course).

 
> Just wondering if anyone could guess (or = comment on other similar
> organisations) at the number of IT staff we = would typically require.
I know that if everyone kept a log of every hour = spent doing support issues (I just spent a morning tracking down why a = HP laser printer was just spewing out pages at a client site), then the = number of hours required to maintain 70+ workstations/servers would be = 'significant'.  I would guess at least one full-time support = person with support from consultants (such as LanCom or CSC etc) and/or = part-timers. 

Grant


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