You seem to be operating under the delusion that a commercial support contracts are magic bullets for protection from unplanned outages. Let me assure you in reality it is far from it. Indeed, in many instances in house experts can offer more expedient resolutions, especially for issues that don't qualify at the highest levels, e.g. 'Priority 1' of the SLA. If it's my itch I'm motivated to scratch it. First hand experience doing exactly that with both Oracle and Red Hat (since those two seems to get frequent mention as examples). I think a big part of the impetus, indeed if not the primary reason many enterprises commit to support contracts is for the indemnity aspect - in other words, somewhere else to point the finger if/when something goes horribly wrong. This can be as simple as saving a sysadmin/engineers job to saving a company from bearing sole liability arising from costly lawsuits. Commercial support contracts are not the holy grail.
My $0.02, ymmv.... -- This message posted from opensolaris.org _______________________________________________ opensolaris-discuss mailing list opensolaris-discuss@opensolaris.org
