On Tuesday 24 May 2011 15:25:58 jdd wrote: > Le 24/05/2011 16:11, Izabel Valverde a écrit : > > I strongly disagree with your point of view! If is not for dummies how > > can we explain the success case in elementary schools or in digital > > inclusion projects? > > there, Linux is pre-installed. I did three install last saturday. Thed > three failed for some minor problem that I couls easily solve, but a > dummy couldn't.
but if you can solve it why can't you talk somebody through over the phone and explain what they need to do? > > Beleive me: I *give for free* compuyters with openSUSE installed and > configured and still I have problem with users that try to install > windows programs on them (and of course can't). > The more recent case was the install cd of a DSL box. The bow was mal > functionning and the only debug utility was windows. What do you do (this > was 100 km far from my home, on phone call) > There are cases when this happens and for this reason there is Dual Boot Options I am not telling people entirely to delete windows, simply to run openSUSE for most day to day things and keep a copy of windows for emergencies. I would like to campaign to the makers of these products to resolve this. What i don't understand is what a DSL modem requires CD for in the first place they are usually ethernet driven and so therefore can be controled os- independently. Yesterday i had an issue with a Buffalo LinkStation, it had gone into reset mode and the only way to get out of it is to run Windows or Mac software, the software for windows doesn't work under wine believe me i tried it. But without out is pushing Linux, increasing the uptake and thus increasing the need for manufacturers to support it, it simply won't get done. > When it's a friend it's already difficult, with unknow people, it's > nearly impossible > > > It's time to change our minds and if you need a close case I can show > > you a school full of newbies that make TV, Radio, Publicity and much > > more using linux as their base. > > with a teacher nearby (I was a teacher, I know) > > jdd I have sold 35+ copies of the retail version in the last three months, and so far I have not had 1 call back. I did however get a call back on a Buffalo Drive because the customer tried to install the windows software into linux and didn't just plug that drive into his router like i told him to. This was 60 miles from my home (close to 100km I guess) I took the train to his home and charged him for the service, because he didn't follow the instructions. If its not related to the software he purchased its an extra charge, or buy compatible hardware. -- Kind Regards Stuart Tanner Bolton Linux Delivering openSUSE Retail to the UK 24 Vincent Street Bolton BL1 4SA Tel: +44-1204-410474 Mob: +44-7868-028028 www.bolin.org.uk -- To unsubscribe, e-mail: opensuse-marketing+unsubscr...@opensuse.org For additional commands, e-mail: opensuse-marketing+h...@opensuse.org
