On Mon, 23 Oct 2000, Duffey, Kevin wrote:
> Thats too bad. If your in a hurry, I can understand, but for what you get,
> you can't go wrong in my book. It is frustrating at times, but these are the
> growing pains of small companies too. Good luck with WebLogic or
> something..it took me 3 weeks to get an email back on one SIMPLE question,
> and to call them would have cost us over $100 an hour. I tried that..and
> wasted 2.5 hours waiting on the phone. I won't make that mistake again. To
> be honest, I really don't think any vendor addresses the needs of support
> very well. It would be grand if they had 1500 people waiting by phones who
> were actual developers, knew the low-level technical questions that are
> often the ones asked, and so on. That just isn't the case in any vendor that
> I have bought software from. I feel bad for you that your not getting
> responses, but I doubt you'll get much better support with the $15K per cpu
> WebLogic or any other vendor. Good luck though.
I have worked a bit with Unify; they offer pretty good support.
Pretty much under one day, continuous developer presence on their
newsgroup. I worked with one other J2EE vendor that also gave good
support (sorry, forgot their name). Hence my expectations of decent
support. I guess if I'd dealt with the ones you have I might not be
so shocked!
Gary
>
>
> > -----Original Message-----
> > From: Gary Shea [mailto:[EMAIL PROTECTED]]
> > Sent: Sunday, October 22, 2000 8:34 PM
> > To: Orion-Interest
> > Subject: RE: Orion in production
> >
> >
> > On Today, Duffey, Kevin ([EMAIL PROTECTED]) wrote:
> > > I don't think I could say it better myself. I totally agree
> > with you. The
> > > fact is, while a few people in the organization I work for
> > believe a small
> > > company has little or no support, Magnus, Karl and a number
> > of competent
> > > Orion users have given me far better support than I have
> > got from Allaire or
> > > BEA..at least 100x better. I mean this. I get answeres
> > EVERY DAY about
> > > things I have questions for.
> >
> > I wish I could say the same. I've asked maybe five questions, and
> > received exactly one answer. That one took a week or so. I've
> > basically given up on the support address. And I'm a paying customer!
> > Not too excited about buying any more licenses at this point.
> >
> > Gary Shea
> > iTransact.com, Inc.
> >
>
>
