Servus, schau dir das mal an vll findest da drin die Einstellung die du suchst. Ich geh mal davon aus, dass du deinen Job in der GenericAgent.pm anlegst?
%Jobs = ( 'Aktion' => { #+ TicketNumber => '%21000120%', #- TicketNumber => ['%123546%', '%123666%'], #+ Title => '%ome%', #+ Title => ['%ome%', '%Tit%'], #+ Queues => ['Ticketeingang'], # oder #+ QueueIDs => [1, 2, 3], #+ UseSubQueues => 1, #+ Types => ['change', 'incident'], #+ TypeID => [3, 4], #+ States => ['neu', 'offen' ], #+ StateIDs => [3, 4], #+ StateType => 'Open', #+ StateType => ['open', 'new'], #+ StateTypeIDs => [1, 2, 3], #+ Priorities => ['1 very low', '2 low', '3 normal'], #+ PriorityIDs => [1, 2, 3], #+ Services => ['Regelzeit', 'Bereitschaft' ], #+ ServiceIDs => [1, 2, 3], #+ SLAs => ['SLA 1', 'SLA 2' ], #+ SLAIDs => [1, 2, 3], #+ Locks => ['unlock'], #+ LockIDs => [1, 2, 3], #- OwnerIDs => [1, 2] #- ResponsibleIDs => [1, 12, 455, 32] #+ WatchUserIDs => [1, 2], #+ CustomerID => 'Kunden#', #+ CustomerID => ['Kunden#1', 'Kunden#2'], #+ CustomerUserLogin => 'Userlogin', #+ CustomerUserLogin => ['Userlogin1', 'Userlogin2'], #- CreatedUserIDs => [1, 12] #+ CreatedTypes => ['change', 'incident'], #+ CreatedTypeIDs => [1, 2, 3], #+ CreatedPriorities => ['1 very low', '2 low', '3 normal'], #+ CreatedPriorityIDs => [1, 2, 3], #+ CreatedStates => ['new', 'open'], #+ CreatedStateIDs => [3, 4], #+ CreatedQueues => ['Queue1', 'Queue2'], #+ CreatedQueueIDs => [1, 2, 3], #+ TicketFreeKey1 => 'Produkt', #+ TicketFreeText1 => 'adfsa', #+ TicketFreeKey2 => ['Produkt', 'Mosaik'], #+ TicketFreeText2 => ['Browser', 'Sound'], #+ TicketFreeTime1NewerDate => '2006-01-09 00:00:01', #+ TicketFreeTime1OlderDate => '2006-01-19 23:59:59', #+ From => '%s...@example.com%', #+ To => '%cli...@example.com%', #+ Cc => '%cli...@example.com%', #+ Subject => '%VIRUS 32%', #+ Body => '%VIRUS 32%', #? FullTextIndex => 1, #+ TicketCreateTimeOlderMinutes => 60, #+ TicketCreateTimeNewerMinutes => 120, #+ TicketCreateTimeNewerDate => '2006-01-09 00:00:01', #+ TicketCreateTimeOlderDate => '2006-01-19 23:59:59', #+ TicketCloseTimeOlderMinutes => 60, #+ TicketCloseTimeNewerMinutes => 120, #+ TicketCloseTimeNewerDate => '2006-01-09 00:00:01', #+ TicketCloseTimeOlderDate => '2006-01-19 23:59:59', #? TicketPendingTimeOlderMinutes => 60, # Message: No valid time format '1222417078'! #? TicketPendingTimeNewerMinutes => 120, # Message: No valid time format '1222413523'! #+ TicketPendingTimeNewerDate => '2006-01-09 00:00:01', #+ TicketPendingTimeOlderDate => '2006-01-19 23:59:59', #+ TicketEscalationTimeOlderMinutes => -60, #+ TicketEscalationTimeNewerMinutes => -120, #+ TicketEscalationTimeNewerDate => '2006-01-09 00:00:01', #+ TicketEscalationTimeOlderDate => '2006-01-09 23:59:59', # new ticket properties New => { # Title => 'Some Ticket Title', # Queue => 'Ticketeingang', # QueueID => 2, # Lock => 'unlock', # Priority => '2 low', # PriorityID => 3, # State => 'neu', # StateID => 1, # Type => 'Incident', # TypeID => 2, # Service => 'Bereitschaft', # ServiceID => 2, # SLA => 'SLA 1', # SLAID => 1, # CustomerID => '123465', # OwnerID => 2, # TicketFreeText1 => 'Expert required!', # TicketFreeKey1 => 'ProductSkill', # Note => { # From => 'GenericAgent', # Subject => 'spam!', # Body => 'Closed by GA!', # ArticleType => 'note-internal', # note-internal|note-external|note-report # }; # Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue', # # notify all agents who selected the queue # #in "my queues/custom queues" # Module => 'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission', # # notify all agents who can access the ticket # # with rw permissions # CMD => '/path/to/your/program', # Delete => 1, # Ticket aus der Datenbank löschen! }, }, ); Gruß Chris Am 26. April 2012 13:58 schrieb Christoph Sandhaus <sandh...@mus.awo-ol.de>: > Hallo Liste! > > Ich suche Tickets mit dem GenericAgent nach "Änderungs-Zeiten". Die > Einstellung ist > Ticket geändert vor 3 Monaten. > (Lieber wäre mir: "seit 3 Monaten unverändert". Hab ich eine Einstellung > übersehen?) > > Die gefundenen Tickets verschiebe ich in eine andere Queue und setzte den > Status neu. Ebenso hinterlasse ich eine Notiz. > > Nun gehe ich davon aus, dass der GA diese Tickets für 3 Monate nicht mehr > herausfilter. > Leider tut er das, was er aber nicht soll! > > Wie bekomme ich es hin, dass der GenericAgent mir nur Tickets filter, > welche seit mehr als 3 Monaten unverändert dort schlummern? > > Danke + LG., > Christoph > > === > OTRS 3.1.3 > --------------------------------------------------------------------- > OTRS mailing list: otrs-de - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs-de > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de >
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