Hi Hannes,
On Sun, Sep 29, 2002 at 06:27:10PM +0200, Hannes Lau wrote:
> Is there a possibility to
>
> a) Post an eMail to an agent, who subscribed a Queue, when the
> postmaster dispatches a ticket to it? It works if the ticket is posted
> into the queue directly, but if its dispatched from the raw-queue my
> agents wont be informed there's some work to do for them.
Possible but not implemented. If you mean a notification to the "Queue
subscribers" by move ticket.
-=> "Easy" to implement (Kernel/System/Ticket.pm -> MoveByTicketID())
I put it to the todo-list (misc) - or somebody else implement it earlier.
> b) To get a notificatian to an non-ticket-owner-account, if the ticket
> is unlocked by time-out?
The same. Possible but not implemented.
-=> "Easy" to implement (Kernel/System/Ticket/Lock.pm -> SetLock())
I put it to the todo-list (misc) - or somebody else implement it earlier.
> Greetings!
> Hannes Lau
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence." -- Jeremy S. Anderson
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