Hi Hannes,
On Tue, Oct 01, 2002 at 01:13:30AM +0200, Hannes Lau wrote:
> > [...]
> >Ein neues Ticket wurde in Ihre Queue verschoben. Bitte besuchen sie
> >http://www.domain.de/otrs/index.pl?Action=AgentZoom&TicketID=75
>
> is sent to any Subsribed user with eMail Notication enabled.
Fine! :)
> >>b) To get a notificatian to an non-ticket-owner-account, if the ticket
> >>is unlocked by time-out?
> >>
> >>
> >The same. Possible but not implemented.
> >
> >-=> "Easy" to implement (Kernel/System/Ticket/Lock.pm -> SetLock())
> > I put it to the todo-list (misc) - or somebody else implement it
> > earlier.
> >
> For that one i made a second recipient in the UnlockTickets.pl
> email-sending-section. But i didn't work. The system does not send _any_
> eMail, if a ticket is unlocked by TimeOut.I think I'll redo that change ;-)
Ok, if you do this this way, just change:
[bin/UnlockTickets.pl:213]
To => $UserData{UserEmail},
[...]
to:
[...]
To => '[EMAIL PROTECTED], '.$UserData{UserEmail},
[...]
And it should work (quick hack). :-/
> Greetings
> Hannes Lau
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence." -- Jeremy S. Anderson
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
