Hey Martin!
>>Is there a possibility to >> >>a) Post an eMail to an agent, who subscribed a Queue, when the >>postmaster dispatches a ticket to it? It works if the ticket is posted >>into the queue directly, but if its dispatched from the raw-queue my >>agents wont be informed there's some work to do for them. >> >> > >Possible but not implemented. If you mean a notification to the "Queue >subscribers" by move ticket. > > -=> "Easy" to implement (Kernel/System/Ticket.pm -> MoveByTicketID()) > I put it to the todo-list (misc) - or somebody else implement it earlier. > I tried that one myself. I inserted a modified copy of the System/Postmaster/NewTicket.pm to the AgentMoveTicket.pm . My code ist just the simplest way, not using a template for that mail and without inserting a username oder Quename. Only > Ein neues Ticket wurde in Ihre Queue verschoben. Bitte besuchen sie > http://www.domain.de/otrs/index.pl?Action=AgentZoom&TicketID=75 is sent to any Subsribed user with eMail Notication enabled. >>b) To get a notificatian to an non-ticket-owner-account, if the ticket >>is unlocked by time-out? >> >> >The same. Possible but not implemented. > > -=> "Easy" to implement (Kernel/System/Ticket/Lock.pm -> SetLock()) > I put it to the todo-list (misc) - or somebody else implement it earlier. > For that one i made a second recipient in the UnlockTickets.pl email-sending-section. But i didn't work. The system does not send _any_ eMail, if a ticket is unlocked by TimeOut.I think I'll redo that change ;-) Greetings Hannes Lau _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
