Martin Edenhofer wrote:
In $OTRS_HOME/var/cron/* are all cron jobs for the otrs user located.
Its better to do the changes there, because on the next otrs-cron-reload
(bin/Cron.sh start) your changes of (crontab -e otrs...) are lost.
I think your problem is maybe the wrong $HOME of the otrs use.
The easiest way to check this is "su - otrs" and then "$OTRS/bin/Cron.sh restart".
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