Hi Andreas, On Fri, Jan 31, 2003 at 11:05:26AM +0100, Andreas Haase wrote:
> we are using OTRS in an environment, where a call center gets all calls > first and tries to give the calls to the right employee. If that employee > is not reachable, a ticket is opened containing the facts about the > caller. Not it would be very useful, if the call center could see in OTRS, > whether the specific employee is reachable or not, and when not, where he > is. So the call center can give information to the caller like "... is > reachable again at 3pm" or so. Is it possible to build in such a feature > in OTRS? If not, we have to program that for ourselves, but I think, its > good for others too. It would be possible as a module like Kernel/Modules/Agent*.pm. If you want, we can help you to write this module! :) > Andreas Haase > EastLink GmbH Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
