Hi Martin/List,
Works like a charm! It just keeps getting better and better :) Btw., is there a list of the filter options I can use in a GenericAgent job? States, Qeue, Lock, etc. What about subject, from, to headers in the mail? - Mark On Tue, 18 Feb 2003 22:47:39 +0100 Martin Edenhofer <[EMAIL PROTECTED]> wrote: > Hi Mark, > > On Tue, Feb 18, 2003 at 09:14:54AM +0100, Mark N. wrote: > > > Would it be possible to make a button/link (next to the Lock, Zoom, > > Close, etc. buttons) in the Queue view, that would move a ticket to the > > Junk queue (or maybe delete it)? We get a lot of spam in some of our > > queues and it takes time to close all those tickets :( > > > > Any better ideas? > > Yes, you could do this: > > a) add a delete queue (and memorize the queue_id) > > b) add a "delete" link to the dtl-template, e. g. >Kernel/Output/HTML/Standard/TicketView.dtl > [...] > <a >href="$Env{"Baselink"}Action=AgentMove&TicketID=$Data{"TicketID"}&DestQueueID=1" >onmouseover="window.status='$Text{"Zoom"}'; return true;" >onmouseout="window.status='';">$Text{"Delete"}</a> - > [...] > > replace the DestQueueID=x param with your delete queue_id > > c) Let do the delete (or maybe just a simple close) jobs the GenericAgent.pl every > 20 minutes >(http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/generic-agent.html) > > -=> Then you need just one click for spam tickets! ,-) > > > Mark Nellemann > > Happy OTRS User > > :)) > > Martin > > -- > Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ > -- > "Security is a process, not a product." - Bruce Schneier > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs