Hi Christoph, On Wed, Feb 19, 2003 at 11:16:30AM +0100, Christoph Kaulich wrote:
> I have a queue where unlock time is set 1, I understand this means that > holding time is one minute, and thne that message is unlocked. > > But this works only with the cronjob changed from > > 35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null > [...] This "UnlockTickets.pl --timeout" cronjob runs every hour. -=> Every hour is a little bit bad for 1 min unlocks. --=> You need to run the cronjob every 2 min (or something like that). > 35 * * * * $HOME/bin/UnlockTickets.pl --all >> /dev/null > > Queues with unlock time set to 0, are not affected and the tickets are > not unlocked, even with the all option. > > Is that the planned behaviour? No. If you use "UnlockTickets.pl --all" _all_ locked tickets in the system should be unlocked. > Christoph Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
