Re: [otrs] Unlock Question

[Christoph Kaulich]

Hi Martin,

Martin Edenhofer wrote:

Hi Christoph,

On Wed, Feb 19, 2003 at 11:16:30AM +0100, Christoph Kaulich wrote:

I have a queue where unlock time is set 1, I understand this means that holding time is one minute, and thne that message is unlocked.

But this works only with the cronjob changed from

35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null
[...]

This "UnlockTickets.pl --timeout" cronjob runs every hour. -=> Every hour is a little bit bad for 1 min unlocks. --=> You need to run the cronjob every 2 min (or something like that).

35 * * * * $HOME/bin/UnlockTickets.pl --all >> /dev/null

Queues with unlock time set to 0, are not affected and the tickets are not unlocked, even with the all option.

Is that the planned behaviour?

No. If you use "UnlockTickets.pl --all" _all_ locked tickets in the system should be unlocked.

but I have a queue with Unlock Time = 0 => No tickets are unlocked
and one queue with Unlock Time = 1 => All tickets are unlocked

and my cron job is

mucki - kaulich - /home/kaulich: 23 -> more /opt/otrs/var/cron/unlock
# --
# cron/unlock - unlock old locked ticket of the OTRS
# Copyright (C) 2002-2003 Martin Edenhofer <[EMAIL PROTECTED]>
# --
# $Id: unlock.dist,v 1.3 2003/01/07 21:46:16 martin Exp $
# This software comes with ABSOLUTELY NO WARRANTY.
# --
# unlock every hour old locked tickets
35 * * * * $HOME/bin/UnlockTickets.pl --all >> /dev/null


Note: My system is SuSe7.3, otrs 1.0.1



Do you have a clue what is going wrong?

Christoph

  Martin

--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.

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Christoph


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