Hi Christoph, On Fri, Feb 21, 2003 at 08:08:46AM +0100, Christoph Kaulich wrote:
> >No. If you use "UnlockTickets.pl --all" _all_ locked tickets in the system > >should be unlocked. > > but I have a queue with Unlock Time = 0 => No tickets are unlocked > and one queue with Unlock Time = 1 => All tickets are unlocked I tried the following on OTRS 1.0.1: Queue 'test-session-raw' unlock time '0'. -=> Locked ticket (2003020610000194 with state open) -=> Ticket is locked and shown in AgentMailbox -=> [...] nohl:~ # /opt/otrs/bin/UnlockTickets.pl --all UnlockTickets.pl <Revision 1.11> - unlock tickets Copyright (c) 2002 Martin Edenhofer <[EMAIL PROTECTED]> Unlock all tickets: Unlocking ticket id 2003020610000194 ... done. nohl:~ # [...] The ticket is unlocked. I can't believe that this isn' working for you! :-/ If it's still not working for you, open an bug on bugs.otrs.org and we will debug it on SQL level. > Christoph Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
