Hi Andreas, On Fri, Feb 21, 2003 at 04:33:07PM +0100, Andreas Haase wrote:
> in OTRS I have the option to add a note to a ticket. I can decide, whether > I want to add an internal or external note. When I use "external", then I > would expext a mail to be sent out to the creator of the ticket (or > optionally to a address, I fill in?), but no mail is sent. Do I have to > configure some more options or did I misunderstand something? No, the note is just a note (nobody will be informed). If you want no inform the customer about something use the "Compose Answer" link. Then you will be able to check the sender address, add attachments, ... > Andreas Haase > EastLink GmbH Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
