Hy, > > in OTRS I have the option to add a note to a ticket. I can decide, whether > > I want to add an internal or external note. When I use "external", then I > > would expext a mail to be sent out to the creator of the ticket (or > > optionally to a address, I fill in?), but no mail is sent. Do I have to > > configure some more options or did I misunderstand something? > > If you want no inform the customer about something use the "Compose Answer" > link. Then you will be able to check the sender address, add attachments, ...
in this section there is no link available. Do I have to configure some special things for that? Andreas Haase EastLink GmbH -- --------------- professional INTERNET services -------------- EastLink GmbH - Augustusburger Strasse 1 - D-09111 Chemnitz voice: +49-180-5432060 fax: +49-371-4320626 www.eastlink.de _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
