It finds the message each time, and says 'Ticket Created' just as it would for a normal new message.. The only difference is that when I run it from the command line, it always finds those messages and creates a ticket for each one. In fact, it's doing it right now:
bash-2.05b$ ./PostMasterPOP3.pl message 1/1 ([EMAIL PROTECTED]) New Ticket created! TicketNumber: 2003031110000806 TicketID: 2992 Priority: normal State: new CustomerID: [EMAIL PROTECTED] From: "April" <[EMAIL PROTECTED]> To: "April" <[EMAIL PROTECTED]>, "Abuse" <[EMAIL PROTECTED]> Cc: "Net Desk" <[EMAIL PROTECTED]> Subject: Re: [Ticket#: 2003030510000631] Re: [SpamCop (1.2.3.4) id:1 [...] MessageID: <[EMAIL PROTECTED]> Queue: Abuse bash-2.05b$ ./PostMasterPOP3.pl message 1/1 ([EMAIL PROTECTED]) New Ticket created! TicketNumber: 2003031110000815 TicketID: 2993 Priority: normal State: new CustomerID: [EMAIL PROTECTED] From: "April" <[EMAIL PROTECTED]> To: "April" <[EMAIL PROTECTED]>, "Abuse" <[EMAIL PROTECTED]> Cc: "Net Desk" <[EMAIL PROTECTED]> Subject: Re: [Ticket#: 2003030510000631] Re: [SpamCop (1.2.3.4) id:1 [...] MessageID: <[EMAIL PROTECTED]> Queue: Abuse This is the same message(copied pasted and then modified to protect from address scavengers :) ), and it keeps importing it into the queue over and over. I'm using Qmail's Maildir, so I could technically run a cron to remove everything from Maildir/cur every minute, but that seems ugly and I think the bug should be fixed rather than just covered up.. Andre -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Martin Edenhofer Sent: Tuesday, March 11, 2003 11:57 AM To: [EMAIL PROTECTED] Subject: Re: [otrs] Messages not being removed from server Hi Andre, On Tue, Mar 11, 2003 at 11:10:07AM -0500, Andre Fortin wrote: > Having a problem with OTRS not removing messages from the POP server. When > importing messages from the POP server, it sees them as new each time and > creates a new ticket in the queue. Has anyone run into this before? I'm > running 1.0.2 now but it also happened on RC2. Let me know if you need more > details. What is the output if the otrs user is executing bin/PostMasterPOP3.pl in a command shell? > Andre Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
