Hi Andrew, On Fri, Mar 28, 2003 at 11:36:01AM -0500, [EMAIL PROTECTED] wrote: > 1. I have 294 tickets in my Raw queue that I want to close. My setup is > still in testing so, I just wanna close em all. Can I do that via the > OTRS interface? If not what do I need to update in the db to close them > all correctly.
Use the generic agent for that. -=> http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent.html > 2. I have setup a lot of email address in the 'email addresses' section, > but new tickets are not being put into the appropriate queue(s). Any > suggestions on how to debug this? It depends on your use PostMaster program. PostMaster.pl or PostMasterPOP3.pl? > Drew Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
